Renewals, cancellations, and refunds

This page explains how renewals and cancellations generally work at OneProvider, and what to expect regarding refunds.

Renewals

Most services renew based on the billing cycle selected at purchase (monthly, quarterly, annually, etc.).

Common renewal behavior:

• A renewal invoice is generated before the due date
• If the invoice is paid on time, the service continues without interruption
• If the invoice is not paid by the due date, the service may be suspended and later terminated (timing can vary by product)

Cancellations

If you no longer need a service, submit a cancellation request from the Client Area.

Typical cancellation notes:

• Cancellation prevents future renewals
• The service may remain active until the end of the paid period (depending on the product and cancellation timing)
• After cancellation/termination, data may be deleted and may not be recoverable

Refunds

Refunds (if any) depend on:

• The product type (OneCloud vs Bare Metal)
• The service status and usage
• The reason for the request
• The payment method and associated rules

If you want to request a refund:

1. Open a support ticket from the Client Area.
2. Provide:
   • Service ID / order number
   • Reason for the refund request
   • Date/time of purchase and what issue occurred